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Executive Record

J. Scott Kirby

Chief executive: United Continental Holdings, Inc. (20 May 2020 to present)

56commitments announced
16with a clear outcome
10met on time
62%on-time rate

Commitments are credited to the chief executive in office on the day they were announced. Where a deadline fell after the leader left, the entry is marked. Sources for each leadership change: United Continental Holdings, Inc. filing.

Commitments announced under J. Scott Kirby

United Airlines Holdings, Inc.announced 20 Oct 2026 Feature blended wine on select United Polaris flights Open31 Dec 2028
United Airlines Holdingsannounced 15 Jul 2026 Introduce new menu items in collaboration with Chef's Table Being checked31 Aug 2026
United Airlines Holdingsannounced 15 Jul 2026 Install Starlink on aircraft Open31 Dec 2026
United Airlines Holdingsannounced 21 Apr 2026 Introduce 10 exclusive meals to United Polaris dining Being checked1 Aug 2026
United Airlines Holdingsannounced 21 Apr 2026 Introduce the United A321neo “Coastliner” and CRJ-450 aircraft Open31 Dec 2026
United Airlines Holdingsannounced 21 Apr 2026 Install fast, free Wi-Fi for MileagePlus members across the whole fleet Open31 Dec 2027
United Airlines Holdingsannounced 21 Apr 2026 Take delivery of more than 250 new aircraft Open30 Apr 2028
United Airlines Holdingsannounced 15 Oct 2025 Begin operating a fifth gate at Chicago O'Hare Met31 Oct 2025
United Airlines Holdingsannounced 15 Oct 2025 Resume flights to Tel Aviv from Chicago O'Hare and Washington Dulles Being checked15 Nov 2025
United Airlines Holdingsannounced 15 Oct 2025 Install Starlink on every plane Open31 Dec 2027
United Airlines Holdingsannounced 16 Jul 2025 Resume Tel Aviv service Not met21 Jul 2025
United Airlines Holdingsannounced 16 Jul 2025 Expand TSA PreCheck Touchless ID to Denver, Newark, Seattle and Portland Partly met31 Aug 2025
United Airlines Holdingsannounced 21 Jan 2025 Offer Laurent-Perrier La Cuvée in United Polaris cabins and lounges Being checked31 Dec 2025
United Airlines Holdingsannounced 15 Oct 2024 Begin operating CRJ550 aircraft in the United Express fleet No record found31 Dec 2024
United Airlines Holdingsannounced 15 Oct 2024 Begin nonstop flight service between New York/Newark and Dominica Met28 Feb 2025
United Airlines Holdingsannounced 15 Oct 2024 Begin service to eight new international destinations Partly met22 Sep 2025
United Airlines Holdingsannounced 15 Oct 2024 Bring Starlink Wi-Fi service to aircraft Not met31 Dec 2025
United Airlines Holdingsannounced 16 Apr 2024 Launch new service from Guam to Tokyo-Haneda No record found31 May 2024
United Airlines Holdingsannounced 16 Apr 2024 Launch service to Tulum, Mexico from Chicago and Los Angeles Met30 Jun 2024
United Airlines Holdingsannounced 16 Apr 2024 Launch service between Georgetown, Guyana and Houston Met30 Jun 2024
United Airlines Holdingsannounced 16 Apr 2024 Begin four weekly flights between Shanghai and Los Angeles Met31 Aug 2024
United Airlines Holdingsannounced 16 Apr 2024 Increase Shanghai to Los Angeles service to daily No record found31 Oct 2024
United Airlines Holdingsannounced 16 Apr 2024 Start second year-round flight between Hong Kong and Los Angeles No record found31 Oct 2024
United Airlines Holdingsannounced 16 Apr 2024 Take delivery of 61 narrowbody and 5 widebody aircraft Not met31 Dec 2024
United Airlines Holdingsannounced 16 Apr 2024 Take delivery of approximately 100 narrowbody aircraft per year Open31 Dec 2027
United Airlines Holdingsannounced 16 Apr 2024 Lease 35 new Airbus A321neo aircraft Open31 Dec 2027
United Airlines Holdingsannounced 19 Jul 2023 Use a sustainable aviation fuel blend at London Heathrow Airport No record found22 Sep 2023
United Airlines Holdingsannounced 19 Jul 2023 Launch new flights to Manila, Hong Kong, Taipei, and Tokyo No record found30 Nov 2023
United Airlines Holdingsannounced 18 Apr 2023 Increase total gates at Newark Liberty International Airport Terminal A to 17 No record found31 Dec 2023
United Airlines Holdingsannounced 13 Dec 2022 Complete interior upgrades for remaining international widebody aircraft No record found22 Sep 2023
United Airlines Holdingsannounced 13 Dec 2022 Retrofit 100 mainline, narrow-body aircraft with signature interiors No record found31 Dec 2023
United Airlines Holdingsannounced 13 Dec 2022 Complete retrofitting of remaining mainline, narrow-body aircraft Being checked31 Dec 2025
United Airlines Holdingsannounced 18 Oct 2022 Launch direct flight between Washington Dulles Airport and Cape Town Met17 Nov 2022
United Airlines Holdingsannounced 20 Jul 2022 Begin new service between Tokyo and Saipan No record found30 Sep 2022
United Airlines Holdingsannounced 19 Jan 2022 Start seven daily flights between Newark and London Heathrow No record found31 Mar 2022
United Airlines Holdingsannounced 19 Jan 2022 Launch service to Nice, France No record found22 Sep 2022
United Airlines Holdingsannounced 19 Jan 2022 Launch service to five new destinations No record found31 Dec 2022
United Airlines Holdingsannounced 19 Oct 2021 Launch six new international routes No record found31 Dec 2021
United Airlines Holdingsannounced 19 Oct 2021 Return Pratt & Whitney-powered Boeing 777s to the fleet No record found31 Dec 2022
United Airlines Holdingsannounced 29 Jun 2021 Fly the first 737 MAX 8 with signature interior Met22 Sep 2021
United Airlines Holdingsannounced 29 Jun 2021 Resume full schedule of flights out of Newark No record found30 Nov 2021
United Airlines Holdingsannounced 29 Jun 2021 Transition 100% of Newark departures to dual-class aircraft Met31 Dec 2021
United Airlines Holdingsannounced 29 Jun 2021 Introduce 40 new narrow-body aircraft No record found31 Dec 2022
United Airlines Holdingsannounced 29 Jun 2021 Begin flying the 737 MAX 10 and Airbus A321neo Not met31 Mar 2023
United Airlines Holdingsannounced 29 Jun 2021 Complete 66% of mainline, narrow-body fleet retrofit No record found31 Dec 2023
United Airlines Holdingsannounced 29 Jun 2021 Introduce 138 new narrow-body aircraft No record found31 Dec 2023
United Airlines Holdingsannounced 29 Jun 2021 Introduce Boeing 737 MAX 10 and Airbus A321neo aircraft into the fleet No record found31 Dec 2023
United Airlines Holdingsannounced 29 Jun 2021 Complete 99% of mainline, narrow-body fleet retrofit Being checked22 Sep 2025
United Airlines Holdingsannounced 29 Jun 2021 Upgrade 100% of mainline, narrow-body fleet Being checked31 Dec 2025
United Airlines Holdingsannounced 29 Jun 2021 Retire over 200 single-cabin regional jets Open31 Dec 2026
United Airlines Holdingsannounced 19 Apr 2021 Introduce United Premium Plus service on seven Hawaii routes No record found31 May 2021
United Airlines Holdingsannounced 20 Jan 2021 Resume service to New York/JFK No record found28 Feb 2021
United Airlines Holdingsannounced 20 Jan 2021 Launch 15 additional international routes No record found31 Dec 2021
United Airlines Holdingsannounced 14 Oct 2020 Add antimicrobial coating to the entire mainline and express fleet No record found31 Dec 2020
United Airlines Holdingsannounced 14 Oct 2020 Implement free standby for customers on day of travel Met1 Jan 2021
United Airlines Holdingsannounced 21 Jul 2020 Waive change fees for tickets purchased by customers Met31 Jul 2020

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