United Airlines Holdings, Inc.
Waive change fees for tickets purchased by customers
Delivered by the deadline
AI-confirmed · human review in progress Independent AI checks agreed on primary SEC or regulator evidence. Records are now being reviewed by hand, starting with those our customers order.
- Announced
- 21 Jul 2020
- Due
- 31 Jul 2020
- Delivered
- 31 Jul 2020
- Deadline
- Met
- Late
- Not met
- Today
What the company said
“Waiving change fees for tickets bought through July 31, 2020.”
What we found
Evidence strength A What the grades mean
United Airlines implemented the waiver for tickets purchased through July 31, 2020, and subsequently expanded its change fee elimination policy for various ticket types in August and December 2020.
-
A United Airlines Holdings 10-K filed 2021-03-01
“Effective August 30, 2020, United permanently eliminated change fees on all standard Economy and Premium cabin tickets for travel within the 50 U.S. states, Washington, D.C., Puerto Rico and the U.S. Virgin Islands.” ✓ confirmed on the page
Market reaction: the shares moved +3.3% against the S&P 500 over the three sessions around the disclosure (26 Feb 2021 to 3 Mar 2021). What this measures
Checked 13 Oct 2026.
Commitment DNA
The structured record of this commitment. Fields the company did not state are left blank rather than guessed.
- Event type
- Other
- Indicative materiality
- Low rules
- Action
- Waive
- Deliverable
- change fee waivers
- In the company’s control
- High
- Specificity
- High
How this entry was checked
- Commitment recordedThe company's words were matched word for word against the filing.
- First checkAn AI model, Gemini (Google), read the company's later filings and recorded the outcome with a quoted passage.
- Second check: disagreesClaude (Anthropic) re-read the evidence blind and read it as “no_evidence”.
- Tie-breakA stronger model read the evidence and both earlier answers, without knowing which was recorded, and agrees with the recorded outcome.
Confirmed. This outcome counts towards the company's Kept Score. How verification works
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Report an error in this entry Reference: KI-C-2020-UAL-008511 · Corrections policy