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Executive Record

Robert E. Jordan

Chief executive: Southwest Airlines Co. (1 Feb 2022 to present)

30commitments announced
22with a clear outcome
19met on time
86%on-time rate

Commitments are credited to the chief executive in office on the day they were announced. Where a deadline fell after the leader left, the entry is marked. Sources for each leadership change: Southwest Airlines Co. filing.

Commitments announced under Robert E. Jordan

Southwest Airlines Co.announced 21 Oct 2026 Complete fleet-wide installation of Starlink ultra-fast WiFi on all aircraft Open31 Dec 2027
Southwest Airlines Co.announced 21 Oct 2026 Open the Southwest Icon Lounge network's first airport lounges to guests Open31 Dec 2027
Southwest Airlinesannounced 22 Jul 2026 Remove six seats from the Boeing 737-700 fleet Being checked30 Sep 2026
Southwest Airlinesannounced 22 Apr 2026 Suspend operations at Chicago O’Hare and Washington Dulles Met30 Jun 2026
Southwest Airlinesannounced 22 Apr 2026 Deploy Starlink Wi-Fi on initial aircraft Being checked30 Sep 2026
Southwest Airlinesannounced 22 Apr 2026 Equip two-thirds of aircraft with in-seat power and larger overhead bins Open31 Dec 2026
Southwest Airlinesannounced 22 Apr 2026 Deploy Starlink Wi-Fi on at least 300 aircraft Open31 Dec 2026
Southwest Airlinesannounced 22 Oct 2025 Provide free WiFi for Rapid Rewards members Met24 Oct 2025
Southwest Airlinesannounced 22 Oct 2025 Commence new flight service at Knoxville, St. Maarten, Santa Rosa, and Anchorage Open31 Dec 2026
Southwest Airlinesannounced 22 Oct 2025 Commence new service at four specified airports Open31 Dec 2026
Southwest Airlinesannounced 23 Jul 2025 Begin operating flights with assigned and premium seating Met27 Jan 2026
Southwest Airlinesannounced 23 Jul 2025 Launch assigned and premium seating Met27 Jan 2026
Southwest Airlinesannounced 23 Apr 2025 Introduce basic economy and bag fees for most fare products Met31 May 2025
Southwest Airlinesannounced 11 Mar 2025 Apply new expiration policy to flight credits for tickets purchased on or after May 28, 2025 Met28 May 2025
Southwest Airlinesannounced 11 Mar 2025 Implement new checked bag fee policy for flights booked on or after May 28, 2025 Met28 May 2025
Southwest Airlinesannounced 11 Mar 2025 Introduce a new Basic fare for tickets purchased on or after May 28, 2025 Met28 May 2025
Southwest Airlinesannounced 11 Mar 2025 Begin selling assigned seating and extra legroom Late30 Sep 2025
Southwest Airlinesannounced 11 Mar 2025 Begin operating assigned seating and extra legroom Met31 Mar 2026
Southwest Airlinesannounced 18 Feb 2025 Complete the reduction of approximately 1,750 corporate and leadership roles Met30 Jun 2025
Southwest Airlinesannounced 30 Jan 2025 Complete the sale-leaseback of one Boeing 737-800 aircraft Met31 Mar 2025
Southwest Airlinesannounced 24 Oct 2024 Begin retrofitting aircraft with extra legroom seating configurations Late31 Mar 2025
Southwest Airlinesannounced 26 Sep 2024 Begin offering redeye flying Met28 Feb 2025
Southwest Airlinesannounced 26 Sep 2024 Launch Getaways by Southwest product Met31 Dec 2025
Southwest Airlinesannounced 26 Sep 2024 Operate first flights with assigned seating model Met30 Jun 2026
Southwest Airlinesannounced 3 Jul 2024 Reduce the number of airports served to 117 Met5 Aug 2024
Southwest Airlinesannounced 25 Apr 2024 Cease operations at Bellingham, Cozumel, Houston George Bush, and Syracuse Hancock airports Met4 Aug 2024
Southwest Airlinesannounced 25 Jan 2024 Take delivery of approximately 79 Boeing 737 MAX aircraft and retire 49 aircraft Not met31 Dec 2024
Southwest Airlinesannounced 27 Apr 2023 Receive 70 Boeing 737-8 aircraft deliveries Met31 Dec 2023
Southwest Airlinesannounced 27 Oct 2022 Restore route network to 100% of 2019 levels Met31 Dec 2023
Southwest Airlinesannounced 28 Apr 2022 Launch the Wanna Get Away Plus fare product Met30 Jun 2022

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