Apply new expiration policy to flight credits for tickets purchased on or after May 28, 2025
Delivered by the deadline
AI-confirmed · human review in progress Independent AI checks agreed on primary SEC or regulator evidence. Records are now being reviewed by hand, starting with those our customers order.
- Announced
- 11 Mar 2025
- Due
- 28 May 2025
- Delivered
- 28 May 2025
- Deadline
- Met
- Late
- Not met
- Today
What the company said
“Flight credits issued for tickets purchased on or after May 28, 2025 will expire one year or earlier from the date of ticketing”
What we found
Evidence strength A What the grades mean
Southwest implemented the new flight credit expiration policy for tickets purchased on or after May 28, 2025, as confirmed in multiple subsequent SEC filings.
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A Southwest Airlines 10-Q filed 2025-07-24
“On May 28, 2025, the Company implemented a change to its flight credit policy. Flight credits created from reservations booked and ticketed or voluntarily changed on or after May 28, 2025, will have a specified expiration date” ✓ confirmed on the page
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A Southwest Airlines 10-Q filed 2025-07-24
“Updated its flight credit policy for tickets purchased on or after May 28, 2025, with flight credits originating from a basic fare expiring six months from ticketing date” ✓ confirmed on the page
Market reaction: the shares moved -13.6% against the S&P 500 over the three sessions around the disclosure (23 Jul 2025 to 28 Jul 2025). What this measures
Checked 12 Oct 2026.
Commitment DNA
The structured record of this commitment. Fields the company did not state are left blank rather than guessed.
- Event type
- Product other
- Indicative materiality
- Low rules
- Action
- Apply
- Deliverable
- Flight credit expiration policy
- Language
- Firm (“will”, “on track to”)
- In the company’s control
- High
- Specificity
- High
How this entry was checked
- Commitment recordedThe company's words were matched word for word against the filing.
- First checkAn AI model, Gemini (Google), read the company's later filings and recorded the outcome with a quoted passage.
- Second check: agreesA different AI model, Claude (Anthropic), re-read the evidence without being told the outcome and reached the same answer.
Confirmed. This outcome counts towards the company's Kept Score. How verification works
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Report an error in this entry Reference: KI-C-2025-LUV-008153 · Corrections policy